Privacy Policy

1. Introduction

TranquilCommonsHaven ("we," "our," or "us") is devoted to safeguarding your privacy. This Privacy Policy details the methods we employ to collect, manage, divulge, and protect your information when you visit our website tranquilcommonshaven.sbs or utilize our yacht charter services.

When you partake in our services, you're agreeing to the data practices outlined in this document. This policy adheres to relevant privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

We gather personal information that you willingly supply us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our site
• Engage in surveys or marketing promotions

Such information might comprise:

• Your name and contact details (email, telephone, physical address)
• Transactional details (handled securely by third-party entities)
• Your preferences and stipulations for the charter
• Emergency contact information
• Information on dietary needs or health concerns (if you provide it)

2.2 Automatically Collected Information

In your visits to our site, certain information concerning your device and how you interact with the site is automatically recorded:

• Your IP address and geographic location details
• The kind and version of web browser used
• Web pages you visit and the duration of your stay on our website
• Websites from which you were referred
• Technical info of your device (such as type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To enhance your browsing experience on our website, we use cookies and related tracking tools. This technology aids us in:

• Recalling your preferences
• Studying website traffic and efficiency
• Delivering tailored content
• Ongoing improvement of our offerings

Cookie preferences can be managed through your browser settings or our cookie consent mechanism.

3. How We Use Your Information

The information we gather is utilized for these purposes:

• Service Provision: To deliver yacht charter services, finalize reservations, and communicate regarding your bookings
• Customer Assistance: For responding to your queries and supplying aid
• Transaction Processing: To handle financial transactions and oversee invoicing
• Safety and Security: To guarantee operational safety and to protect against deceptive activities
• Outreach: To send you promotional information and updates (with your permission)
• Website Enhancement: To assess user patterns and advance our website's capabilities
• Adherence to Law: To conform with legal and regulatory standards

4. Information Sharing and Disclosure

We don’t sell, exchange, or lease your personal details to outsiders. Your information might be shared under these scenarios:

4.1 Service Providers

Information may be disclosed to reliable service providers who help us with tasks including payment processing, site hosting and upkeep, email marketing, analytics, and customer support.

4.2 Legal Obligations

Your details may be revealed should the law require it, or in response to lawful processes, court mandates, crises, or to probe possible misconduct or unlawful activities.

4.3 Corporate Transactions

In case of a consolidation, acquisition, or asset sale, your personal details may be part of the transferred assets.

5. Data Security

Appropriate technical and organizational protections are in place to guard your personal details from unauthorized access, changes, exposure, or destruction. These include encryption, secure servers, controlled entry, routine audits, and staff training.

However, no internet transmission method or electronic storage can be completely reliable. We cannot pledge the absolute security of your data.

6. Data Retention

Your personal data is kept only as long as necessary to achieve the purposes for which it was collected or as mandated by law. Typical retention spans are:

• Charter reservations: 7 years (for tax/legal reasons)
• Outreach interactions: until you unsubscribe or request deletion
• Site analytics: 26 months
• Support services: 3 years after last contact

7. Your Rights and Preferences

You have rights to access, correct, erase (subject to legal stipulations), transfer data, opt-out of marketing, and manage cookies. You can exercise these rights by getting in touch with us using the details below.

8. Third-Party Services

8.1 Google Analytics

We deploy Google Analytics for tracking website usage. Opting out is possible via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site might contain links to social networks that uphold their unique privacy terms.

8.3 Financial Processors

Our financial transactions are handled by third-parties that comply with PCI DSS standards.

9. International Data Transfers

We may move and process your details in countries other than Spain. We ensure that appropriate precautions are adhered to in accordance with applicable data protection laws.

10. Youth Privacy

Individuals under 13 are not the targeted audience for our services, and we don't intentionally gather their information. If you suspect that we might have received data from a child, please reach out to us at once.

11. Updates to This Privacy Policy

Adjustments to our Privacy Policy may be made to represent changes in our procedures or legal obligations. Users will be notified of updates through our website posting, contact with registered users, or an announcement on our website. Continued service use following the revision date signifies acceptance of the changes.

12. Contact Information

Should you have inquiries regarding this Privacy Policy or our data practices, please reach out to us:

13. Adherence to Google Ads User Consent Policy

We abide by the user consent policies set by Google Ads. You can modify your cookie and tracking settings at any time via our cookie management features.