Refund Policy

Transparent and concise refund terms for your confidence

Overview

At TranquilCommonsHaven, we realize that plans can change, prompting the need for clear refund terms. This document provides the circumstances in which refunds for our yacht rental service may be issued.

We require you to familiarize yourself with our refund policy before confirming your reservation. By reserving a yacht with TranquilCommonsHaven, you agree to the stipulated terms of refund.

Standard Cancellation and Refund Timetable

Exceeding 72 Hours Before Charter

100% Refund

Entitled to: Full refund except for handling fees

Refund Processing Duration: 5-7 working days

Handling Charge: €50 for credit card payments

Requirements: Must be submitted in written form via email or by calling

24-72 Hours Before the Charter

50% Refund

Entitled to: Half of the complete charter expenses

Refund Processing Duration: 7-10 working days

Handling Charge: €25 withheld from the refund

Requirements: A valid justification is needed; administrative charges will apply

Under 24 Hours Before the Charter

No Refund

Entitled to: No reimbursement accessible

Exception: Consideration may be given in emergencies

Alternative: Yacht credits might be issued based on executive discretion

Requirements: Official corroboration for emergency situations

Weather-Linked Cancellations

Our Commitment to Safety

We prioritize safety above all else. If sail conditions are considered dangerous by our expert captain, we offer the following alternatives:

  • A Full Reimbursement: Issued if rebooking is not an option
  • Rebook at No Extra Cost: Reschedule to the next suitable date without added charges
  • Charter Credit: A credit note valid for one year from the scheduled date

Evaluation of Weather Conditions

We base our weather judgments on the following:

  • Analysis of wind patterns and strength
  • Assessment of waves and maritime states
  • Visibility and rainfall forecasts
  • Notifications and proclamations from the Coast Guard
  • Experienced captain's navigational prudence

Decision Making Timeframe: Decisions on weather-induced cancellations are made no later than 4 hours before the planned starting time.

Medical Emergency Refund Considerations

Emergency Cases

Medical emergencies are taken seriously and certain situations could qualify for exceptional considerations:

  • Sudden medical conditions or injuries requiring immediate hospital care
  • Loss of a family member
  • Urgent military duties or call backs
  • Jury service or legal summons
  • Geographical events disrupting travel

Requirement for Documentation

To approve refund requests under emergency considerations, provide the following:

  • Evidential medical declaration or hospital records
  • Death certification, if pertinent
  • Authenticated military deployment notifications
  • Legal orders or notice for juror duty
  • Tour advisories or emergency bulletins

Refund Procedure: Urgent refunds are processed within 3-5 working days following receipt of correct documentation.

Cancellations Due to Operational Factors

Technical Dilemmas

If your designated yacht fails to operate due to mechanical issues:

  • An Alternative Vessel: We will attempt to arrange a similar option
  • A Full Reimbursement: Granted when a substitute is unavailable
  • A Partial Reimbursement: If the alternate yacht has a different rate
  • Compensation: Possible additional reimbursement for inconveniences

Unforeseen Crew Unavailability

In the uncommon event a certified crew cannot be found:

  • A substitute crew will be sourced if possible
  • A full refund if the charter is unable to go ahead
  • An option to reschedule without additional fees

Refund Procedure

Refund Modality

Reimbursements are facilitated through the initial method of payment:

  • Credit Card: 5-7 business days
  • Direct Bank Transactions: 7-10 business days
  • Cash or Check: 3-5 business days

Service Charges

Credit Card Handling

€50 fee for cancellations more than three days in advance

Bank Transfer Handling

€25 fee for all Bank Transfer repayments

Handling for International Transactions

Supplementary costs may apply for cross-border dealings

Charter Credits

Occasions for Issuing Credits

In particular cases, charter credits may be suggested as a substitute to cash refunds:

  • Cancellations made with brief notice (less than one day)
  • Cancellations due to climatic conditions
  • Requests to reschedule voluntarily
  • Charter disruptions due to operations

Credit Features

  • Validity Term: 1 year from issuing date
  • Transferrable: Non-exchangeable among individuals
  • Worth: Comprises entirety of yacht costs sans handling fees
  • Utilization: Applicable for any scheduled yachts
  • Expiry: No extension past the 12-month duration

Pro-Rata Service Reimbursements

Service Interruptions

In the event your sailing is cut short due to our controllable circumstances:

  • Refund calculated by the unused portion
  • Credit for another yacht hire of equivalent value
  • Extra amenities or upgrades at no fee

Disruptions Related to Guests

If charter termination occurs earlier due to conduct issues or deviations from safety rules by the guests:

  • No returns for unspent charter duration
  • The full payment is still expected
  • Additional fees might be incurred

Process of Dispute Settlement

If there’s a discrepancy with a refund decision, the following steps are available:

  • Appeal for managerial reassessment
  • Submit supplementary evidence or records
  • Explore options with consumer rights institutions
  • Legal actions pursuant to relevant laws

Process to Apply for a Refund

Initial Step: Reach Out to Us

Refund applications can be made through:

Second Step: Information Submission

Your refund claim should include:

  • Proof of booking
  • Date and hour of the yacht hire
  • Explanation for the cancellation
  • Validating documents (where needed)
  • Your preferred repayment method

Final Step: Evaluation and Processing

Our customer service will confirm receipt of your refund claim within a day, appraise it in context with this refund policy, determine within two days, and process accepted refunds within the time spans noted.

Vital Information

  • All applications for refunds should be documented
  • Repayments are conducted in € irrespective of initial transaction currency
  • It is recommended to secure travel indemnity
  • Notice is provided before any changes to this policy, with a 30-day preamble
  • Reimbursements are inclusive of relevant taxes and legal stipulations

Reach Out for Inquiry

Should you need to inquire regarding refunds or to put forward a refund petition:

Refunds Department
TranquilCommonsHaven Marine Services Ltd.
Marina Port Vell
Barcelona 08039
Spain

Phone: +34 932 23 74 00
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision Date: August 22, 2027

This reimbursement policy is designed with fairness and transparency at its core. We encourage you to scrutinize these terms thoroughly prior to booking and do not hesitate to reach out with any inquiries.